Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: December 2024
1. Introduction
VitaNatural Premium ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vitanaturalpremium.com and use our services.
By using our website and services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name and contact information (email address, phone number, mailing address)
- Account credentials (username, password)
- Payment information (credit card details, billing address)
- Communication preferences and interests
- Product preferences and purchase history
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- • Processing and fulfilling orders
- • Providing customer support
- • Managing your account
- • Communicating about products and services
Marketing & Communication
- • Sending promotional emails (with consent)
- • Personalizing your shopping experience
- • Recommending products
- • Conducting surveys and research
Legal & Security
- • Complying with legal obligations
- • Protecting against fraud and abuse
- • Enforcing our terms of service
- • Resolving disputes
Business Improvement
- • Analyzing website usage patterns
- • Improving our products and services
- • Developing new features
- • Performance monitoring
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users (payment processors, shipping companies, email service providers).
Legal Requirements
We may disclose information if required by law or in response to valid legal processes (subpoenas, court orders) or to protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.
5. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
- SSL encryption for data transmission
- Secure servers and databases
- Regular security assessments
- Access controls and authentication
Operational Practices
- Employee training on data protection
- Limited access to personal data
- Regular backups and recovery procedures
- Incident response protocols
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
Request access to your personal information and receive a copy in a portable format.
Correction and Updates
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to legal and business requirements.
Opt-out and Preferences
Unsubscribe from marketing communications and modify your communication preferences.
Note: To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Types of Cookies We Use
| Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality | Session |
| Analytics Cookies | Website usage analysis | 2 years |
| Marketing Cookies | Personalized advertising | 1 year |
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers.
Data Protection Measures
- • Standard Contractual Clauses (SCCs)
- • Adequacy decisions by relevant authorities
- • Binding Corporate Rules
- • Other legally recognized transfer mechanisms
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Parental Notice: If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notification to registered users
- Displaying a prominent notice on our website
The "Last updated" date at the top of this policy indicates when the most recent changes were made.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company Information
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM
Saturday - Sunday: Closed
Times are in Central European Time (CET)
For privacy-specific inquiries, please include "Privacy Policy" in your email subject line to ensure prompt attention.
This Privacy Policy is effective as of December 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.